Mamdouh Mahran

Bachelor of Scicnec in Computer Science

2006 - 2011

Faculty of Science, Asyut University, Egypt

Proficient in programming languages, design software, and scientific principles, enabling me to tackle complex technical challenges

Feb 2024

Google on Coursera

This Google-developed program honed my data analysis skills. Through 8 self-paced courses, I mastered tools like SQL, R Programming, and Tableau, equipping me to manipulate, analyze, and visualize data effectively.

Google on Coursera

Recognize core skills and knowledge needed to become a cybersecurity analyst, Identify how security attacks impact business operations , Explain security ethics, Identify common tools used by cybersecurity analysts

Saudi Council of Engineers

2021 - Present

System analyst

2021 - 2023

I Wish Holding, Dammam, KSA

• Analyze business needs and translate them into technical requirements by gathering information from stakeholders, identifying key issues, and developing detailed specifications for new or modified systems.
• Evaluate the effectiveness of existing IT systems by conducting thorough reviews, assessing performance metrics, and identifying areas for improvement.
• Develop and implement system solutions by collaborating with IT teams, designing and testing new systems, and ensuring seamless integration with existing infrastructure.
• Troubleshoot system problems by identifying and resolving technical issues, providing support to users, and maintaining system stability and security.
• Document system requirements, processes, and procedures to ensure clear communication and knowledge transfer among stakeholders.

Senior Executive Secretary (PartTime)

2016 - 2021

Tawasul, Dammam, KSA

• Prepared meeting agendas and materials to ensure that meetings were productive and efficient.
• Coordinated travel arrangements for executive staff, including booking flights, hotels, and ground transportation.
• Assisted in the preparation of financial reports by gathering data, analyzing information, and preparing reports.
• Coordinated events by planning, organizing, and executing events, such as conferences, meetings, and retreats.

Technical Support Engineer

2015 - 2021

Almeshkat Schools, Dammam, KSA

• Provided technical support to staff on a variety of computer and technology-related issues by diagnosing problems, recommending solutions, and providing training.
• Purchased and installed new hardware by researching and selecting the best equipment for the company's needs, installing and configuring new hardware, and testing to ensure compatibility with existing systems.
• Managed projects effectively and efficiently by using project management skills to plan, organize, and execute projects, meeting deadlines and staying within budget.
• Maintained response times to support business continuity by prioritizing support requests, resolving issues quickly, and minimizing downtime.

Team supervisor

2013 - 2015

Space World Electronics, Dammam, KSA

• Ensured the provision of high-quality customer service by establishing clear service standards, monitoring team performance, and addressing customer complaints.
• Prepared reports on technical support activities to provide management with information on team performance, customer satisfaction, and budget utilization.

Junior Software Developer

2011 - 2012

faculty of information technology, Asyut, Egypt

• Developed student affairs and HR systems using C# and SQL Server by collaborating with team members to design, implement, and test software applications.
• Created a code generator app to streamline development and reduce coding time.
• Coordinated with project management on database development timelines to ensure adherence to deadlines and project objectives